Work Experience
TJ Maxx of Londonderry May 2013 - Present
Sales Associate/ Head Cashier/ Merchandise Coordinator
• Provided excellent customer service by offering product suggestions, accurately processing financial transactions and returning/exchanging merchandise
• Supervised transactions done by other associates to ensure accuracy and provide training when needed to support business profitability and service goals
• Delivered coaching and motivation to associates regarding the focus and increase on customer sign-ups for the rewards program
• Professionally merchandised the store to ensure product availability, accurate POS signage and to create an engaging shopping environment for customers
Bellwether Community Credit Union July 2017 - September 2017
Marketing Communications Inter
• Developed content for posts on both Facebook and Twitter that coincided with blog themes to increase site traffic
• Implemented strategy for the posting schedule and used Hootsuite to deliver content based upon the number of interactions and online times of the community
• Increased the website authority rating by 5 points by using SEO and tracking results using Moz Pro
• Worked with the ad agency to develop promotions for the Art Jam Bridge Fest that included creating a strategy for radio ads, the design of print advertisements, and the creation of other promotional materials
Project Experience
Volunteer Income Tax Assistance – Client Social Media Marketing Strategy Creation Fall 2017• Performed research on VITA, two competitors, and two influencers to develop knowledge of the organizations competencies and challenges
• Developed a SWOC analysis, using research for VITA, the two influencers, and two competitors in order to provide competitive intel and to support recommendations for future business strategies
• Performed research to determine which three major social media platforms would be able to best suit the needs of VITA
• Created potential campaigns and SMART goals to help increase presence across three major social media platforms